Warranty
Verfasst: Dienstag 20. Oktober 2020, 18:59
Your opinion please.
You are buying a scanner with a 24-month warranty.
After 8 months ( 600 scans), the scanner shows problems and is shipped back to the factory
After 4 weeks, scanner returns, free repair. Scanner OK.
2 months and 700 scans later same problem again.
Back to manufacturer.
Free repair. Scanner OK.
2 months and 600 scans later same problem again.
The same scanner is put in order each time.
Asking what’s done to make the scanner ok, the reply is only:” hardware repair”, no other comment.
I fear my problem will continue until the warranty period is over and then I will be left with a faulty scanner.
I feel like I'm falling into a trap with my eyes open.
The manufacturer solves my problem every time, but never permanently.
I do not receive an answer to my question for another scanner.
What are my options?
Ken
You are buying a scanner with a 24-month warranty.
After 8 months ( 600 scans), the scanner shows problems and is shipped back to the factory
After 4 weeks, scanner returns, free repair. Scanner OK.
2 months and 700 scans later same problem again.
Back to manufacturer.
Free repair. Scanner OK.
2 months and 600 scans later same problem again.
The same scanner is put in order each time.
Asking what’s done to make the scanner ok, the reply is only:” hardware repair”, no other comment.
I fear my problem will continue until the warranty period is over and then I will be left with a faulty scanner.
I feel like I'm falling into a trap with my eyes open.
The manufacturer solves my problem every time, but never permanently.
I do not receive an answer to my question for another scanner.
What are my options?
Ken