Warranty

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Ken50x
Beiträge: 13
Registriert: Mittwoch 31. Juli 2019, 14:20

Warranty

Beitrag von Ken50x »

Your opinion please.

You are buying a scanner with a 24-month warranty.
After 8 months ( 600 scans), the scanner shows problems and is shipped back to the factory
After 4 weeks, scanner returns, free repair. Scanner OK.
2 months and 700 scans later same problem again.
Back to manufacturer.
Free repair. Scanner OK.
2 months and 600 scans later same problem again.

The same scanner is put in order each time.
Asking what’s done to make the scanner ok, the reply is only:” hardware repair”, no other comment.
I fear my problem will continue until the warranty period is over and then I will be left with a faulty scanner.
I feel like I'm falling into a trap with my eyes open.
The manufacturer solves my problem every time, but never permanently.
I do not receive an answer to my question for another scanner.

What are my options?

Ken
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Jossie
Beiträge: 1660
Registriert: Sonntag 10. Februar 2013, 19:40
Wohnort: im Kraichgau
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Re: Warranty

Beitrag von Jossie »

Insist on a brandnew replacement copy based on you past experience.

Hermann-Josef
DigitDia6000 (CyberView, SilverFast Archive Suite 8 & 9) / CanoScan9950F (ScanGear, VueScan Pro), Eizo CS240, xrite i1studio, Win10 (64bit), AMD (3.6GHz), Speicher 16GB
Joe
Beiträge: 2046
Registriert: Montag 4. Februar 2008, 06:31
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Re: Warranty

Beitrag von Joe »

Are you living in Germany or in the EU?

Because there a big differences between the "legal warranty" and the warranty from the manufacturer.

The "legal warranty" (in Germany) will be extended by the time the scanner was for repair by the manufacturer.
Ken50x
Beiträge: 13
Registriert: Mittwoch 31. Juli 2019, 14:20

Re: Warranty

Beitrag von Ken50x »

Good evening

Thank you already for reading my mail
I live in belgium. The warranty is 24 months for private individuals throughout the European Community.
The time from shipping to and back to me is approximately 4 weeks.
The period would be an extra 3 months at best.
Hopefully I will get it back within 14 days.(shipped at the beginning of this month)
I will then make 700 scans again as soon as possible and see what happens again.
But what if things go wrong again afterwards?

Ken
Joe
Beiträge: 2046
Registriert: Montag 4. Februar 2008, 06:31
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Re: Warranty

Beitrag von Joe »

As far as I know the manufacturer has 2 times the option to repair. After that you can insist to exchange the scanner.

I don't know if that is the same in Belgium.
Ken50x
Beiträge: 13
Registriert: Mittwoch 31. Juli 2019, 14:20

Re: Warranty

Beitrag von Ken50x »

Hallo
That is good to know.
I bought the scanner in Germany and the factory is also in Germany.
Thanks
Ken
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